Access to NID services restored as OTP glitch is resolved

The hours-long disruption to the National Identity Card (NID) service website caused by issues with the One-Time Password (OTP) verification system has now been resolved.

Director General of the National Identity Registration Division, ASM Humayun Kabir, confirmed that the technical complications were solved by Tuesday afternoon.

“The service is now running smoothly for everyone. The service provider has assured us that there will be no further issues from Wednesday onwards. We hope such disruptions will not occur again in the future,” he said.

During the complications, Humayun explained that a user ID and password are needed to access the NID service website, after which an OTP is required to complete the login process. However, due to OTPs not being delivered, even EC officials have been unable to log in to the system.

He said, “Our servers are not down. We have purchased an OTP service to operate the NID system, and the issue lies with the provider’s system. They are working on fixing it, and once resolved, the service will resume.”

Currently, the NID database stores details of around 125 million citizens. Citizens can apply online for services like corrections, data updates, and NID reissue. EC officials verify and process these applications through the online system.

Although these services have been disrupted due to the OTP failure, officials said that data verification services for the 186 organisations connected to the NID database remain unaffected.